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FAQ
Frequently asked questions
How can I place bids at TopsAuctions?
To be able to place bids at our auctions, you first need to register at our website, and our approval team will start the application procedure. After approval you will have bidder status. An email will be send to notify you.

Can I lower or retract my bids?
No, bids placed are binding, and cannot be lowered or retracted.

What is an "Auto bid"?
You can place an auto bid on an item, which means, you bid more then the next increment, f.e. the next bid is €10,000.00, but you want buy for €12,000.00, you put in €12,000.00 as an auto bid, and the increment is €500.00, so the next asking bid will be €10,500.00. This can go up to €12,000.00, or when the reserve is lower, and no bidding activity anymore; you could be a winner at €11,500.00.

You ask for a certain amount, do I have to bid that amount?
Yes, you cannot bid lower than the asking price, and increment, you can only bid that amount or higher.

Why do I get outbid immediately when I put in a normal bid?
If that happens a competitor has put in an auto bid, and the computer executes your next bid, this could also happen, when 2 bidders or more put in an auto bid.

What happens if more people bid at the same time?
The computer will take their bids in sequence of the bidding moment; the first bidder is the highest bidder.

Why is the closing time of an item extended?
When a bid is placed within less than 3 minutes before closing, the bidding will be extended with 3 minutes; this can go on until there is no more bidding activity.

Can I place bids during the "pre-bid status"?
Yes you can, the only difference is, that during the "pre-bid status" your bids will not be published on our website, when we change to "auction day" highest bids will be published on our website.

Can I place bids per telephone or fax?
No, you can only place bids by using the internet.

Does TopsAuctions sell reserved or unreserved?
We do sell both, some items are reserved, and some are unreserved, it is clearly marked. Note: when reserved, the reserved price is hidden, and will not be disclosed.

Can I inspect the items I´m interested in?
Yes, we advise you to inspect the items prior to bidding, please contact our office for the exact address details, which will be revealed after you having "bidder status"

How do I know if I am the winning bidder, and above reserved?
You will be able to see this in your bidding overview. If your bid is green, your bid is the highest bid. If your bid is red, you are out bid by a competitor, when in orange, indicates the reserve price is met. So, you are the winning bidder if your bid is green and the ´reserve price met´ indication is orange.

How high is the buyer´s premium?
This varies per auction, and will be announced in the "Auction Details"

When do I receive my invoice?
Shortly after the auction you´ll receive your invoice; the invoice needs to be paid within 5 days after the auction.

How and when do I need to pick up my bought and paid items?
The removal date will be announced in the Auction Details, you can use our recommended logistic partners, or at your own discretion. Please note; transport and removal is buyers responsibility. Later removal than announced removal date could mean storage fees being charged.

How can I sell my items through TopsAuctions?
Feel free to contact your local sales representative, and he will be at your service.

What are the seller´s fees?
Our representative will discuss the seller fee, depending on the package and quality.

How do I know as a seller what has been successfully sold?
Shortly after the auction you will receive a "preliminary statement of account", or per fax or email. After TopsAuctions received all the proceeds on our bank account your will receive a final Statement of Account.

When do I get paid as being a seller?
As soon as TopsAuctions receives the proceeds from the buyer, they will be transferred, less seller fees to your given bank account. TopsAuctions will not execute any cash payments!

How many bidding phases do you use?
  1. Pre-bidding
  2. Bidding
  3. Closing day bidding
Please check the How to buy page for more information.

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